Primary Responsibilities

- Support digital PODs that are building technology solutions empowering teams to execute multi-channel campaigns using enterprise sales, service, commerce, marketing and subscription management tools.

- Analyze and document any derivation, workflow and enrichment required for the project / solution.

- Lead requirements gathering and advise on scope and options for continuous operational improvement.

- Build knowledge of business processes with an expectation for facilitating continuous improvement.

- Collaborate with vendors and internal IT partners to understand and define technical requirements and special Carrier processes.

- Communicate issues impacting daily operations to the business team and provide updates on resolution.

- Run critical agile ceremonies such as scrum calls, backlog refinements, and spring reviews.

- Lead change management activities such as train the trainer’ sessions and knowledge transfer for IT support teams.

Key Skills

- Hands-on experience supporting engineering teams building on enterprise digital commerce tools such as Salesforce, Service Max, SAP, Shopify, and Adobe.

- Experience working on global, multi-year initiatives with cross-functional teams.





- Self-starter with the ability to work independently and manage multiple projects simultaneously.

- Knowledge of best practices across Sales, Service, Commerce, MarTech, and SaaS.

- Proven ability to work within globally distributed virtual teams, contribute to projects and deliver results in a diverse, global stakeholder workplace

- Excellent project management skills, with the ability to prioritize and meet deadlines.

- Strong analytical, strategic, and creative problem-solving skills.

- Business owner mentality, willingness to roll up your sleeves and do whatever is necessary.

- Team player with a positive, collaborative work ethic.

Basic Qualifications

- 4+ years of professional supporting enterprise-level engineering teams.

- 4+ years of experience working with Salesforce, Service Max, Adobe, Shopify, or similar platform solutions.

- 4+ years of hands-on experience in Agile methodologies in a working environment – demand prioritization, planning, and execution to deliver software solutions.

- Strong Microsoft PowerPoint and Microsoft Excel skills

- Fluent spoken and written English

📌 Salesforce Business Analyst (Bengaluru)
🏢 Simpliigence
📍 Bengaluru