About Position: We are seeking an experienced QA Lead with 6+ years of experience to lead quality assurance initiatives for Salesforce Service Cloud implementations.

Role: Salesforce Automation QA - AccelQ

Location: All Persistent Locations

Experience: 6+ Years

Job Type: Full Time Employment

Mandatory Mention 3 skills: Salesforce,Salesforce Automation testing in AccelQ tool, Service Cloud What You'll Do: QA Leadership: Own end-to-end QA strategy, planning, and execution for Salesforce Service Cloud programs

Automation (AccelQ): Design, develop, and maintain scalable automation frameworks and reusable assets using AccelQ

Service Cloud Testing: Validate key functionalities including Case Management, Omni-Channel, Knowledge Base, and Service Console

Workflow & Integration Testing: Ensure quality across case lifecycle, routing, SLAs, and integrations with external systems

CI/CD & Test Execution: Integrate automation suites with CI/CD tools (e.g., Jenkins, Azure DevOps, Copado) and manage regression cycles

Defect & Quality Management: Drive defect lifecycle, quality metrics, reporting, and release readiness

Stakeholder Collaboration: Work closely with business, product, and technical teams to ensure comprehensive test coverage Expertise You'll Bring: 6+ years of QA experience with 4+ years in Salesforce testing

Strong expertise in Salesforce Service Cloud processes and data model

Hands-on experience with AccelQ automation (must-have)

Experience in functional, regression, integration, and validation testing

Strong understanding of

o Case lifecycle, Omni-Channel routing, entitlement & SLA management

Experience in API testing (REST/SOAP) and integrations

Exposure to CI/CD pipelines and Agile methodologies





Proven experience in leading QA teams and driving automation adoption

Strong stakeholder management and communication skills

Ability to drive quality ownership and continuous improvement initiatives

Experience with multi-cloud Salesforce implementations

Exposure to data validation/testing tools (e.g., Valgenesys)

Bachelors degree in Computer Science, Information Technology, or related field.

Salesforce Certifications (Admin / Service Cloud Consultant) Benefits: Competitive salary and benefits package

Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications

Opportunity to work with cutting-edge technologies

Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards

Annual health check-ups

Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Values-Driven, People-Centric & Inclusive Work Environment: Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

We support hybrid work and flexible hours to fit diverse lifestyles.

Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.

If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment Let’s unleash your full potential at Persistent - persistent.com/careers “Persistent is an Equal Chance Employer and prohibits discrimination and harassment of any kind.”

📌 Salesforce Automation QA - AccelQ (Pune)
🏢 Persistent Systems
📍 Pune