Job Title

Salesforce L1/L2 Support Engineer (End-User Support)

Employment Type

- Full-Time (FTE)

Location

Pan India

Experience

- 5+ years of experience in Salesforce application support or CRM end-user support

Notice Period

- Immediate joiners only

Shift Timing

- s10:00 PM – 7:00 AM (Night Shift

Job Summary

We are seeking an experienced Salesforce L1/L2 Support Engineer to provide end-user support for Salesforce CRM applications. The ideal candidate will have strong experience in handling user queries, incident management, issue troubleshooting, and ensuring seamless support operations. This role requires excellent communication skills, a customer-focused approach, and the ability to work in a night shift environment

.Key Responsibilitie

- sProvide L1/L2 support for Salesforce CRM users by resolving incidents and service requests
- .Diagnose and troubleshoot Salesforce application issues related to users, workflows, reports, dashboards, and permissions
- .Handle support tickets within defined SLAs and ensure timely resolution
- .Escalate complex issues to L3 or development teams when required and track them to closure
- .Perform user administration activities, including user creation, role/profile assignments, and access management
- .Support data quality by assisting with data corrections, imports, and validation where required
- .Collaborate with business users to understand issues and provide effective solutions
- .Document recurring issues, troubleshooting steps,



and knowledge base articles
- .Monitor system performance and proactively identify potential issues
- .Participate in shift handovers and maintain detailed support documentation

.Required Skill

- s5+ years of experience in Salesforce application support or CRM end-user support
- .Solid understanding of Salesforce Sales Cloud and/or Service Cloud
- .Experience in incident management, ticketing tools, and SLA-driven support environments
- .Knowledge of Salesforce security model, user management, profiles, roles, and permission sets
- .Familiarity with reports, dashboards, workflows, validation rules, and standard Salesforce features
- .Experience working with ITSM tools such as ServiceNow, Jira, or similar
- .Excellent analytical, troubleshooting, and problem-solving skills
- .Strong verbal and written communication skills
- .Ability to work independently in a fast-paced support environment

.Preferred Qualification

- sSalesforce Administrator Certification is preferred
- .Exposure to Salesforce Lightning Experience
- .Basic understanding of SOQL, data loader, and Salesforce integrations is an added advantage
- .Experience supporting global users and working in rotational or night shifts is preferred

.Why Join Us

- Opportunity to work on enterprise Salesforce environments
- .Collaborative and dynamic work culture
- .Exposure to global stakeholders and business users
- .Career growth opportunities within the Salesforce ecosystem

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📌 Salesforce Administrator (Bengaluru)
🏢 Infojini
📍 Bengaluru