About the Role

Experience: 5 to 8 yr

Location: Cochin, Trivandrum, Chennai, Bangalore

Notice Period: Immediate/ 30 day

We're seeking a skilled Salesforce skilled to manage platform administration, build custom integrations, and support loyalty program initiatives. This role combines hands-on Salesforce administration with Apex/API development and deployment management across environments

Key Responsibilities

Salesforce Administration

- Manage and maintain Salesforce environments configuration, security, user administration, and data management
- Oversee role hierarchies, profiles, permission sets, and platform governance
- Conduct routine system health checks, troubleshooting, and platform optimisation

Apex & API Development

- Design, build, and maintain custom APIs and integrations using Apex, REST, and SOAP
- Develop scalable Apex classes, triggers, and test classes
- Collaborate with cross-functional teams on internal and external system integrations

Loyalty Management

- Configure and optimize Salesforce Loyalty Management programs — rules, workflows, tiers,



promotions, and member interactions
- Support business teams with loyalty data analysis and customer engagement strategies

Environment Management & Deployments

- Manage change sets, metadata deployments, and CI/CD pipelines across sandbox/production
- Ensure release management best practices — version control and deployment governance
- Troubleshoot deployments and coordinate release schedules with stakeholders

Required Qualifications

- Salesforce System Administrator Certification (ADM 201 or equivalent)
- Proven experience building and consuming APIs using Salesforce Apex
- Strong knowledge of Salesforce Data Model and automation tools (Flow, Process Builder, Workflow).
- Hands-on experience with Salesforce Loyalty Management.
- Experience with deployment tools: Change Sets, Salesforce CLI, GitHub Actions, Spinnaker, or similar
- Strong analytical, problem-solving, and communication skills

📌 Salesforce Administrator (Thiruvananthapuram)
🏢 IBS Software Services
📍 Thiruvananthapuram