About GUS Education India (GEI)

 GUS Education India (GEI) is the education arm of Global University Systems, a leading European Education conglomerate. Established in 2017, GEI boasts a portfolio of over 35 Institutions and collaborates with prestigious universities and institutions worldwide, offering educational services that enhance their operations and impact. Nature of The Job

 The Salesforce Admin role is responsible for leading the administration, optimization, and governance of the Salesforce platform to support business operations and strategic initiatives. This role oversees system configuration, user management, security, data quality, automation, and platform enhancements while ensuring alignment with business requirements and best practices. The position collaborates closely with business stakeholders, developers, architects, and cross-functional teams to deliver scalable Salesforce solutions, improve user adoption, and maintain platform stability.

The Salesforce

Admin role also mentors administrators, manages release activities, drives continuous process improvement, and ensures compliance with organizational policies and Salesforce governance standards.

Desired

Profile

Qualification

 BE/B-Tech or Graduation or Post Graduation

Skills

 Salesforce CRM configuration and Customizations, Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates, Zapier, APEX & LWC(added advantage) etc

Relevant Experience

 4+ years Key Accountability - Actions

Salesforce Support

 Administer and monitor the company's Salesforce application. Create the workflows for automated lead routing, lead escalation and email alerts.  Managing the admin support and working on the support requests raised by the internal Salesforce users.  Ensure to follow the defined SLA in resolving the SF cases based on their priorities.  Conducting the Salesforce sandbox refreshes.  Monitoring the Salesforce environment to ensure the org is active for the business operations.





New Business unit Implementation

 Create recent business unit’s configuration, data migration, and working with the Salesforce connector and Engagement Studios.

Generate a report for business  Experience in reporting and analyzing campaign activity using Salesforce/Pardot reports, B2B Marketing Analytics (desirable), and can make recommendations to the business.

Configurations

 Create profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.  Involved in creating gap analysis document, clearly identifying the data, business process and workflows of the organization with respect to salesforce.com implementation.  Developed and customizing the salesforce.com application based on the user needs.

User Guide/documentation

 Create and maintain documentation and manuals on salesforce specific processes.

Sales / Service Cloud  Developed field & page layout customization for the standard objects like Account, contact, Leads.  Maintained and gave permissions to communication templates based on Profiles.  Performed Data Analysis and migrated data from SQL Server database to sales force.  Involved in Accounts Merging, maintaining Public Groups.

 Created Reports and Dashboards as per the customer requirements.  Worked on Record Types, Validation Rules, Triggers and Page Layouts.  Worked on data migration from databases to SFDC using Data Loader.  Build the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy.  Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.  Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.  Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.

📌 Salesforce Administrator (Hyderabad)
🏢 GUS EDUCATION INDIA
📍 Hyderabad