:

This person will support organization to achieve the sales target & take care of service requirements of that area. He should be familiar with Pharma Industrial work standards & process. in instruments such as Air Particle Counters, Liquid Particle Counters, Online TOC Analyzers, Filter Integrity Testers, Glove Integrity Testers, etc.

1. Key Responsibilities:

ü Create new sales and marketing strategies that target B2B customers and positions our products as the best solutions for prospective clients ü Manage customer relations by soliciting and logging client feedback and evaluating the data we receive through digital channels ü Generate high-quality sales leads and follow up after initial meeting ü Identify areas where we can improve customer satisfaction and repeat business, then communicate those issues and possible solutions to upper management ü Using various strategies and tools to provide effective solutions to customers' concerns.

ü Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.

ü Promptly following up on service requests and providing customer feedback.

ü Monitoring equipment and machinery performance and developing preventative maintenance measures.

ü Conducting quality assurance and safety checks on all equipment.

ü Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.





ü Providing recommendations about new features and product improvements.

ü Monitoring inventory and reordering materials when needed.

ü Conducting research and attending workshops to remain abreast of industry developments.

ü Writing reports and presenting findings to Managers and Supervisors on a regular basis.

ü Set and achieve sales goals and quotas on a monthly and quarterly basis

Qualification :

BE,B.Sc,M.E,M.Sc,BTech,MTech,

Skills :

1. Qualifications:

BE/ME/B.tech/M.tech/B.sc/M.sc (Electronics and communication/Instrumentation Engineering)

- Experience Required: 2-4 years of sealing high end equipments / Instruments to Pharma Industry.
- Skills:

a. Technical Skills :

ü Commissioning, qualification documentation, calibration, repairing, maintenance, and troubleshooting of analytical instruments ü Hands-on experience in instruments such as Air Particle Counters, Liquid Particle Counters, Online TOC Analyzers, Filter Integrity Testers, Glove Integrity Testers, etc.

b. Soft Skills: Good :

ü Good communication & negotiation skills ü Excellent active listening and customer service skills.

ü The ability to deal with multiple requests without being overwhelmed.

ü The ability to remain skilled under pressure.

ü Superb work ethic and a growth mindset

2. Key Performance Indicators (KPIs):

a. To meet Sales Inquiry & sales goals b. To meet service requirement c. To ensure client satisfaction

📌 Sales & service Engineer (Vapi)
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📍 Vapi