We are looking for a detail-oriented and proactive Sales Operations Executive to support our sales team by ensuring smooth day-to-day operations. This role is ideal for fresh graduates who enjoy working with data, processes, and customer interactions while collaborating closely with the sales and customer success teams.
Key Responsibilities
- Own and manage inbound and outbound sales pipeline tracking.
- Maintain CRM hygiene by ensuring all customer interactions, follow-ups, and notes are updated accurately.
- Coordinate daily sales scrums and assist in pipeline review meetings.
- Support customer onboarding and track product adoption and usage.
- Monitor customer engagement, identify potential churn risks, and proactively escalate concerns to the relevant teams.
- Prepare and maintain sales reports,
dashboards, and operational metrics.
- Coordinate with Sales, Customer Success, and Product teams to ensure seamless execution of sales processes.
- Identify process improvement opportunities to increase team efficiency.
Required Skills
- Strong communication and coordination skills.
- Excellent organizational and time management abilities.
- High attention to detail.
- Positive analytical and problem-solving skills.
- Comfortable working with spreadsheets and CRM tools.
- Quick learner with a proactive mindset.
- Ability to multitask in a fast-paced environment.
Preferred Qualifications
- Familiarity with CRM platforms such as HubSpot, Zoho CRM, Salesforce, or similar is a plus.
- Internship experience in Sales, Operations, Customer Success, or Business Development is an advantage.