- Manage a team of Territory Sales Managers (TSM) and Relationship Managers (RMs) to develop and manage the Individual Agency Channel in the assigned area.
- Assist employees in sourcing and servicing POS agents as per agreed business mix and policy.
- Drive Agency Channel/POS development for the assigned location.
- Coordinate with the Operations team for pre-licensing, training, and licensing processes.
- Conduct induction training and coordinate with the sales training team for product and ongoing training sessions.
- Maintain a healthy mix of current and existing agents/POS.
- Develop and execute strategies to target and penetrate various market segments.
Agency Channel / POS Management
- Monitor agent performance on key metrics such as renewal/fresh database, funnel, and closures.
- Maintain a high active percentage of POS agents.
- Control attrition rates among POS agents.
- Ensure high productivity levels of the team and POS while maintaining strong engagement.
Channel Servicing
- Manage reconciliation of partner accounts and coordinate with relevant departments.
Profitability
- Analyze market dynamics and provide feedback for internal process improvement.
- Manage loss ratios and ensure profitable business operations.
Compliance & Hygiene
- Ensure compliance with external bodies and internal policies.
- Oversee cheque bounce recovery and manage business pendency efficiently.
Qualification
- Graduate (any discipline).
- Minimum of 1+ years of experience in Insurance Agency Sales.