About Us Plan To Travel is a Vietnam-based travel company specializing in creating unforgettable Vietnam experiences for Indian travelers.

We offer customized holidays, group tours, honeymoon packages, family vacations, and premium travel experiences across Vietnam.

We're looking for a passionate and customer-focused Sales Executive to help convert travel inquiries into bookings while delivering an exceptional customer experience. Key Responsibilities

Handle inbound travel inquiries received through WhatsApp, Instagram, Facebook, website, and phone calls.

Understand customer requirements and recommend suitable Vietnam travel packages.

Follow up with potential customers and convert leads into confirmed bookings.

Build trust by providing prompt, accurate, and personalized travel advice.

Explain itineraries, pricing, inclusions, visa requirements, and travel procedures.

Coordinate with the operations team in Vietnam to ensure seamless booking and customer support.

Maintain customer records and update lead status in the CRM or tracking system.

Achieve monthly sales and booking targets.

Assist customers before, during,



and after their trip whenever required.

Collect customer feedback and encourage reviews after the trip.

Stay updated on Vietnam destinations, travel trends, promotions, and new packages Requirements

1–3 years of experience in travel sales, tourism, hospitality, or customer service (preferred).

Excellent communication skills in English and Hindi.

Solid sales, negotiation, and relationship-building skills.

Comfortable communicating via WhatsApp, calls, email, and social media.

Basic knowledge of international travel and visa processes is an advantage.

Self-motivated, organized, and target-oriented.

Proficiency in Google Workspace (Docs, Sheets, Gmail) and Microsoft Office.

Ability to work independently in a hybrid environment.

Performance

Expectations (KPIs)

Lead response time (within 15–30 minutes during working hours).

Number of customer consultations conducted.

Monthly booking conversion rate.

Sales revenue generated.

Customer satisfaction and positive reviews.

Timely follow-ups and CRM updates.

📌 Sales Executive (Mumbai)
🏢 PLAN TO TRAVEL
📍 Mumbai