Interaction with existing customers will include Respond existing customer s quote request any other query which may be updation of delivery of their order in transit shipment making payment request etc Monitor customer buying patterns and ensure repeat orders through data-backed follow-ups Share shipping updates and ensure timely payment realization Resolve quality concerns if any by interacting with procurement team Analyze sales records of customer to maintain and improve sales level Use available sales statistics and reports to proactively engage customers and retain increase their order volume and value Maintain accurate Management Information System MIS records related to sales client interactions and order processing Maintain and update order tracking logs in shared Google Sheets for internal visibility and client reporting Prepare timely reports on sales performance lead status and customer feedback for management review Manage the entire order lifecycle from order receipt to final delivery Ensure compliance with agreed Incoterms and documentation flow Attend to current leads and inquiries received through various channels Interaction with other teams will include Co-ordination with Procurement team for delivery of the product at our stores Co-ordination with Stores team for packing of the ordered product Co-ordination with Logistics team for invoicing packing list planning the shipment of the ready products Co-ordination with Finance team for proper maintenance of customer s ledger Min - Qualification B Com or BE Mechanical preferred Experience Minimum 3 years of experience in a similar sales client servicing role preferably in an export-import or international trading environment Excellent verbal and written communication skills working knowledge of Google Sheets filtering formulas charts and sharing Ability to multitask and coordinate across departments analytical skills and customer-oriented approach Job Types Full-time Permanent Pay 35 000 00 - 45 000 00 per month Benefits Leave encashment Provident Fund Language English Preferred Hindi Preferred Marathi Preferred Location Thane Maharashtra Preferred Work Location In person