Job Requirements

Scope of the role -

Responsible for driving store performance, operational excellence, and sales growth across the retail network through process standardization, digital enablement, and data-driven decision-making

1. Job Profile & Key Deliverables

Retail Operations & Transformation
- Drive retail excellence initiatives to improve store productivity and operational efficiency
- Monitor store performance through audits, SOP adherence, and defined KPIs
- Standardize processes to ensure consistent execution across all stores

Sales & Revenue Growth
- Drive revenue contribution through CRM, loyalty programs, and alternate sales channels
- Lead in-store and retail marketing initiatives to improve conversion and sales performance
- Build and scale alternate sales channels such as Shoppers Stop, Try@home,

Pop-ups

Digital & CRM

- Drive adoption and effective usage of CRM and retail technology platforms
- Identify system gaps and collaborate with tech teams to implement enhancements
- Leverage data and dashboards for performance tracking and decision-making




- Drive digital platforms like Salesforce, Wooqer, Salesbuddy & drive new tech interventions for the team

Planning & Commercials
- Lead sales forecasting, budgeting, and annual business planning
- Plan and execute promotions, seasonal campaigns, and in-store activations
- Track performance against targets and drive corrective actions

People & Capability Development
- Drive frontline productivity through incentive programs and performance management

Work Experience The candidate should have prior experience in Retail operations

- Minimum work experience of 5 years+
- Proficiency in analytical skills, and should be comfortable with Excel &

Powerpoint

- Should have the right attitude and be able to navigate and build seamless working relationships with other teams as this role needs collaboration with other teams.
- Should be able to think on his / her own and drive initiatives and tasks with minimum or no supervision. Should be a outstanding self-starter

📌 Retail Operations Manager (Bengaluru)
🏢 Titan Company
📍 Bengaluru