- Act as the first point of contact (L1) for any issues related to video conferencing (VC) and unified communications.
- Provide telephonic/electronic support for incident reporting, service requests, and status updates.
- Troubleshoot basic functional issues and escalate tickets if required.
- Manage service requests, user rights assignments/modifications, and periodic rights monitoring.
- Classify incidents and requests (functional clarification, bug, or change request).
- Provide support during setup of video conferences/teleconferences/events, including technical assistance and coordination.
- Maintain cleanliness and presentation of AV rooms, stores, and equipment.
- Inventory Management: Track and maintain accurate IT asset records through their lifecycle.
- Deploy and revoke user hardware assets during onboarding and exit processes.
- Prepare and maintain reports:
- Daily Checklist
- Weekly Checklist
- Monthly Inventory Report
- Quarterly Preventive Maintenance Report




- Support alert monitoring and prepare health check reports.
- Ensure availability during NIC office hours (may extend depending on requirement).
- Replace if performance is not up to the mark, as per NIC's discretion.

Required Qualifications

- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience.
- 1–2 years of experience in unified communication services such as Cisco, Avaya, MS Teams, Zoom, or Skype for Business.
- Certification in Unified Communications (e.g., CCNA Collaboration) is preferred.
- Note: If not certified, the candidate must complete CCNA Collaboration within 6 months of onboarding.
- Robust knowledge in implementation, integration, and troubleshooting of UC solutions and basic networking.
- Excellent communication and interpersonal skills.

📌 Residential Engineer (Kolkata)
🏢 Sify
📍 Kolkata