Own a portfolio of US dental and healthcare clients as their primary point of contact

- Coordinate across internal Ads, SEO, and delivery teams to ensure client commitments are met
- Proactively identify risks — performance dips, delivery gaps, renewal pressure — and address them before escalation
- Run structured monthly reviews with clients, translating data into transparent business impact
- Build relationships deep enough that clients see you as a strategic partner, not a support contact
- Flag upsell and expansion opportunities based on your understanding of client goals

Requirements

- 2-3 years in account management, client success, or client servicing — ideally in a digital marketing or agency environment
- You listen more than you talk — in client calls and in internal problem-solving




- You take ownership. When something goes wrong, your first instinct is to fix it, not explain why it wasn't your fault
- Comfortable with ambiguity — you make judgment calls with incomplete information
- Strong written and verbal communication; you can simplify complexity without dumbing it down
- Experience working with US-based clients is a strong plus

What This Is Not

- A role for someone who needs heavy internal support to communicate with clients
- A role for someone looking for a structured, process-heavy environment — we're still building

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