Job Summary

Position Description Join a worldwide Customer Operations team in a vital role responsible for best-in-class customer retention via a customer-focused strategy, robust process & product knowledge, and cross-departmental collaboration. Take charge of personal growth through a robust onboarding experience, guided career path, and people-first culture. A successful Renewals Specialist is a self-motivator who demonstrates strong negotiation & communication skills, has a passion for learning, and an eye for detail.

Responsibilities

- Manage the renewal process, from quoting, contract facilitation, internal approvals, through to ensuring the Order is processed adhering to Customer Operations SLA s.

- Ensure all Renewal and Sales activities are within the approval guidelines to protect and drive a positive increase to ARR.

- Proactively provide customers with a renewal proposal at least 90 days prior to renewal date.

- Communicate changes in ARR against planned renewal bookings & losses.





- Negotiate special pricing and validate at point of order.

- Maintain accurate customer data in CRM systems.

- Provide service to customers via telephone and email regarding licensing, renewal, billing, or sales inquiries. Partnering with cross-functional teams to provide seamless customer support (Sales, Customer Success, Support).

- Manage attrition for assigned customers by handling any requests to cancel renewal contracts.

Job Details

- Position/Title: Renewal Specialist

- Department: Customer Operations

- Location: Pune

- Shifts (if any): 2 Pm to 11 PM

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Renewals Specialist (Pune)
🏢 Aeries Technology
📍 Pune