- Relativity Certified Administrator (Relativity Infrastructure Specialist preferred)
- Minimum of 5 years of Computer Helpdesk/Application Support or relevant IT experience
- Minimum of 3 years experience supporting hosted Relativity platforms.
- BS or BA degree in related field or commensurate work experience.

Primary Responsibilities:

- Support Relativity environments focusing on scalability, monitoring, stability, performance, and security.
- Collaborate with cross-functional teams to plan, schedule, and implement changes using the change management process.
- Respond to incidents in Relativity and integrated applications following the incident management process.
- Remediate items, perform Root Cause Analysis and present findings in Operations Review meetings.
- Implement Relativity security best practices.
- Analyze, install, and test Relativity server patches and help create implementation plans.




- Respond to any Relativity defects by coordinating with relevant teams and creating action plans.
- Collaborate with development teams to enable high performance, dependable integration of our tools with Relativity.
- Support Relativity integration with eDiscovery tools such as Nuix, Brainspace, and eCapture.
- Evaluate and set up third party software that integrates with Relativity and/or RelativityOne.
- Work with other teams to help create solutions for any custom projects required by clients.
- Fully document each customer issue/resolution.
- Create and maintain internal/external support documentation including SOPs, best practices, and knowledge articles.
- Provide guidance, support and mentoring to the App Support team.

📌 Relativity Infrastructure Engineer (Bengaluru)
🏢 Augusta Infotech
📍 Bengaluru