- Job Purpose: The Lead – Admin – Gold Loan Business is responsible for overseeing branch-level administrative operations across zonal networks, ensuring smooth functioning, compliance, infrastructure readiness, and cost control. The role manages contract staff, coordinates with cross-functional stakeholders, and ensures operational continuity to support business growth and governance.

- Dimensions: Branch Operations Supervise administrative activities across multiple zonal branches .

Facility Management

Ensure preventive maintenance, asset management, and vendor coordination.

Branch Expansion

Lead infrastructure development, site readiness, and project execution Compliance Ensure adherence to statutory requirements and internal audit standards .

Financial Control

Manage administrative budgets, vendor payments, and expense tracking Team Management Supervise contract staff and ensure productivity.

- Job Context & Major Challenges: Organization Context Aditya Birla Capital Limited (NBFC) is registered with RBI as a Systematically Important Non-Deposit accepting Non-Banking Finance Company (NBFC). ABCL is one of the top private diversified NBFCs in India. As of 31-Sep'25, ABCL has a pan-India presence with a lending book of approx. Rs. 139,500 Crores. ABCL offers end-to-end lending solutions to a diverse set of customers - Retail, HNI, MSMEs, and Mid & Large Corporates through secured as well as unsecured loan products. The diverse range of lending products includes Retail Small Ticket Secured and Unsecured Loans, Unsecured Personal Loans, Unsecured Business Loans, Health & Education Loans, Digital B2B2C and B2B2B Small Ticket Loans, Small Business Secured Loans, Loans Against Property (LAP), Lease Rental Discounting (LRD), Construction Finance (to Real Estate Developers), SME Loans, Capital Markets Loans (Loan Against Shares), Supply Chain Finance,



Mid and Large Corporate Loans, and Infrastructure Finance loans. ABCL also has a Wealth Management division. ABCL is rated AAA by India Ratings, ICRA and CARE (reaffirmed in 2020). ABCL secured the ABG Business Excellence Award in 2017 (Silver), and 2015 (Bronze), and multiple other Awards on forums like CII.

Business Context Gold

Loans is a key secured lending product with high volume, fast turnaround expectations and requires strict discipline in risk, valuation, purity testing, and customer trust management.

Job Context Gold

Loans are a high-volume, sensitive product requiring strong operational governance. The Lead – Admin role ensures seamless branch operations, infrastructure readiness, and compliance while balancing cost efficiency and service quality. Key Challenges - Managing large-scale branch networks with diverse operational needs.

- Ensuring timely completion of infrastructure projects without disrupting business.
- Maintaining compliance with state and central statutory requirements.
- Driving cost control while ensuring service quality.
- Coordinating across multiple stakeholders and vendors.

Key Result Areas Supporting Actions Branch

Operations & Facility Management Oversee daily administrative operations, manage housekeeping/security, resolve branch issues, supervise preventive maintenance, and implement asset management systems.

Branch

Expansion & Infrastructure Development Lead current branch setup, coordinate civil/interior projects, manage vendor onboarding, and ensure timely project completion. Compliance, Reporting & Risk Management Ensure statutory compliance, maintain registers, prepare MIS reports, address audit queries, and manage asset lifecycle. Travel, Logistics & Stakeholder Coordination Manage travel desk, organize events/meetings, oversee courier operations, and coordinate with cross-functional teams.

📌 Regional Admin Manager-Mumbai (India)
🏢 Aditya Birla Group
📍 India