Requirements

· Lead and manage the RCA process for all SRE incidents, ensuring a thorough and timely investigation.

· Facilitate RCA workshops, guiding teams through a structured analysis to identify the root cause of incidents.

· Document RCA findings and recommendations in a explicit and concise manner.

· Work with SRE engineers and developers to implement corrective actions and preventative measures based on RCA findings.

· Analyze trends in incident data to identify areas for improvement in system design, monitoring, and automation.

· Develop and implement best practices for RCA within the SRE organization.

· Stay up-to-date on the latest SRE practices and incident response methodologies.

· Collaborate with other teams (e.g., security, product) to ensure a holistic approach to incident management.

· Mentor and coach SRE engineers on effective RCA techniques.

· Track and report on key metrics related to incident management and RCA effectiveness.

📌 RCA Manager (Mumbai)
🏢 Cloud Kinetics Technology Solutions Private
📍 Mumbai