Home Careers Quality Analyst — Back-Office Operations Quality Quality Analyst — Back-Office Operations We are looking for a meticulous Quality Analyst to monitor and improve the accuracy, compliance, and consistency of our back-office operations teams. You will be the quality guardian across data entry, document processing, and operations workflows. Ranchi, Jharkhand Full-Time Analyst / Senior Analyst 2–5 years experience Responsibilities Conduct daily sampling and auditing of back-office transactions — data entry, document verification, and processing tasks.
Score agent/associate work against defined quality parameters and accuracy checklists.
Provide structured, actionable feedback to associates and team leaders within 24 hours of audit.
Identify error patterns and root causes — distinguish individual performance issues from systemic process failures.
Maintain QA dashboards: accuracy rates, error type distribution, team-level and associate-level trends.
Participate in calibration sessions with clients to align quality standards.
Contribute to SOPs and training materials based on recurring error patterns.
Support process improvement initiatives by providing quality data and recommendations.
Requirements 2–5 years in a quality analyst or quality assurance role in BPO or back-office operations.
Robust attention to detail — ability to catch errors in high-volume, repetitive tasks.
Proficiency in MS Excel (VLOOKUP, pivot tables, basic charts) for quality reporting.
Excellent written communication skills for feedback and reports.
Systematic, process-oriented mindset.
Graduate degree in any discipline.
Nice to Have Familiarity with ISO 9001 or Six Sigma quality frameworks.
Experience with RPA or automation quality assurance.
Prior experience in BFSI or healthcare back-office environments.
About Ayuda Solutions Ayuda
Solutions is a technology-enabled BPO and intelligent operations company headquartered in Ranchi, India. With 7+ years of delivery excellence, we serve enterprises across 11 industries — from BFSI and healthcare to hi-tech and e-commerce — combining AI automation with expert human operations. With 800+ professionals, ISO 27001 certification, and a 4.4-star Glassdoor rating, we are a place where careers are built — not just jobs held. 68% of our managers started as team members and grew with us.
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[email protected] Role Details DepartmentOperations LocationRanchi TypeFull-Time LevelAnalyst / Senior Analyst Experience2–5 years What We Offer Health insurance — self + family Performance bonus Six Sigma certification sponsorship L&D; access to Ayuda Academy Internal mobility to QA Lead and Process Excellence roles ← All Open Roles Keep Exploring Other Open Roles Urgent Senior Collections Team Leader — BFSI Ranchi Full-Time
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📌 Quality Analyst — Back-Office Operations (Ranchi)
🏢 Ayuda solutions
📍 Ranchi