Quality Analyst (Bengaluru)

Quality Analyst (Bengaluru)

04 Aug
|
Atria Convergence Technologies (ACT)
|
Bengaluru

04 Aug

Atria Convergence Technologies (ACT)

Bengaluru

Role & responsibilities

- Call Auditing: Conduct regular monitoring of live and recorded calls to evaluate communication skills, technical accuracy, and adherence to scripts.

- Quality Reporting: Prepare daily, weekly, and monthly quality reports

- Calibration Sessions: Lead and participate in internal and external calibration sessions to ensure consistency in scoring across the QA team.

- Feedback & Coaching: Provide constructive, data-driven feedback to agents and team leads to improve performance and bridge skill gaps.

Preferred candidate profile

- Must be currently employed in a QA role.

- Minimum 2+ years of core experience as a Quality Analyst in a Voice Process.

- Any Graduate

📌 Quality Analyst (Bengaluru)
🏢 Atria Convergence Technologies (ACT)
📍 Bengaluru

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:

Get the latest job offers by email for: quality analyst (bengaluru) / bengaluru

Subscribe to this job alert:

Get the latest job offers by email for: quality analyst (bengaluru) / bengaluru