- Support software creation for System Integration Testing (SIT) and User Acceptance Testing (UAT) environments.
- Execute SIT and UAT test cases at customer locations and submit daily test execution reports to NCR and the bank.
- Track, report, and manage issues through the JIRA tool, including experience in logging and monitoring bugs.
- Raise ATM software-related issues with the Level 1 Software Support Team, coordinate troubleshooting, and ensure issue resolution.
- Participate in customer-facing meetings to address issues or queries related to production ATM environments.
- Coordinate with internal NCR teams to resolve ATM production issues efficiently and professionally.