Proxy Product Owner – Conversational Banking & AI Platform About the Role

We are seeking a Proxy Product Owner to support the delivery and evolution of a Conversational Banking Platform, combining rule-based automation and Generative AI to serve customers across core banking journeys. This role acts as the execution level Product Owner, representing the Product Owner in day-to-day delivery, translating strategy into high quality conversational experiences across digital channels Decision & Ownership Scope

Own day to day backlog prioritization, story readiness, and sprint acceptance

Act as the first point of decision for delivery teams, escalating only strategic trade offs

Ensure alignment between business outcomes, customer experience, and technical feasibility Backlog & Story Management

Own and continuously refine the product backlog across conversational journeys and platform capabilities

Write clear user stories, acceptance criteria, and definitions of done for: Conversational flows

- Integrations and APIs
- AI / NLP enhancements

Maintain traceability from business objectives → journey → intent → story Conversational Journey Ownership Define end to end conversational journeys (happy paths, edge cases, regulatory exceptions) across Payments & Transfers, Cards & Lending, Accounts & Servicing, Wealth & Investments

Partner with UX and Conversation Designers on: Dialogue flows

- Bot persona and tone
- Accessibility and inclusive design Conversational AI & GenAI Enablement





Collaborate with AI/NLP teams to define: Intent taxonomy and reuse strategy

- Entities, training data, and confidence thresholds

Support GenAI powered journeys through prompt design, testing, hallucination mitigation, guardrails, fallback logic, and grounding approaches

Ensure seamless human handover and agent assist alignment Stakeholder & Delivery Collaboration

Act as the primary interface between business, technology, UX, AI, and operations.

Facilitate sprint ceremonies and backlog reviews.

Translate stakeholder needs into delivery ready outcomes Quality, Risk & Compliance Ensure conversational journeys meet banking, data privacy, and security standards

Coordinate UAT, defect triage, and release readiness Partner early with Risk, Compliance, and Legal teams Metrics & Continuous Improvement Define and track metrics including containment, deflection, agent transfer rate, intent accuracy, task success, drop offs, and CSAT/CESUse analytics and interaction logs to inform backlog prioritization Must Have Skills & Experience

5–8 years in IT, Digital, or Banking environments

2+ years as Product Owner, Proxy PO, or Business Analyst in Agile teamsStrong understanding of retail banking journeys Hands on experience with Jira, Confluence, Agile delivery

Exposure to conversational AI or chatbot platforms

Understanding of APIs, integrations, and system dependencies

Robust communication and stakeholder management skills

📌 Proxy product owner (Mumbai)
🏢 Optimum Solutions Pte
📍 Mumbai