Program Manager will be responsible for the successful completion of projects, from needs assessment to solution delivery in a agile environment. This role will deliver several key projects across Business Operations and other transformational areas of the business
Key Responsibilities
- Creation and execution of project plans, including status reporting which aligns to the strategic Initiative Reporting process and Fraud team objectives
- Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks
- Managing RAID, report risks, escalate issues, as necessary, according to project plan
- Pro-active identification and management of project dependencies
- Analyse project status and, when necessary, revise the scope and schedule to ensure that project requirements can be met
- Ensuring regular program progress and reporting meetings with project staff including facilitation of all project governance meetings- multi discipline and multi region teams
- To ensure that all impacted teams are informed and aligned
- Participate in and drive all existing process review meetings and help with the definition of new and streamlined process rollouts
- Drive creation of training material and associated rollout program
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment.
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