Role: Project Manager

Location: Saki Vihar

Work Mode: Work from office

Working Days: Monday to Friday

Experience: 8 -15 years

This role requires willingness to travel across Asia Pacific, Middle East, within India and other international customer locations

:

We are seeking an experienced and customer-focused Project Manager to lead enterprise implementation projects for ETP Unify and Ordazzle across Asia Pacific, Middle East and other international markets.

The Project Manager will be responsible for end-to-end delivery of software implementation projects from project initiation through successful go-live and hypercare while ensuring customer satisfaction,

project profitability, quality and schedule adherence.

The role requires strong project management capabilities combined with consulting skills, customer engagement, commercial awareness and leadership of geographically distributed teams.

Key Responsibilities:

Project Delivery

Lead end-to-end implementation projects covering:

● Project initiation

● Discovery workshops

● Solution design

● Business process consulting

● Gap analysis

● Project planning

● Configuration

● Development coordination

● Integration management

● Data migration

● Testing

● UAT

● Training

● Go-live planning

● Hypercare support

● Project closure

Project Governanc eDevelop and maintai n● Project Charte r● Project Management Pla n● WB

S● Schedul e● Resource Pla n● RAID Lo g● Issue Lo g● Change Registe r● Communication Pla n● Steering Committee report

**s

Conduct**

-● Weekly customer revie ws● Internal governance meetin gs● Executive steering committee meetin gs● Risk review meetin

**gs

Customer Managem**

entAct as the primary customer-facing Project Manager throughout the implementation lifecyc le.Build trusted relationships w ith● Project Spons ors● Business Own ers● IT Te ams● CXO stakehold ers● Dr ive● Decision mak ing● Escalation managem ent● Customer satisfact ion● Executive communicat ionManage difficult stakeholder situations professional

**ly.

Scope & Change Manage**





mentEnsure project scope remains aligned with contractual commitme nts.Ma nage● Scope cha nges● Change requ ests● Commercial impact assessm ents● Schedule im pact● Customer appro valsProtect project profitability while maintaining customer relationsh ips.

Commercial Owne rshipOwn delivery commercial metrics incl uding● Project profitab ility● Resource utiliz ation● Budget adhe rence● Revenue miles tones● Foreca sting● Billing read inessWork closely with Finance, CSM and Delivery Manage

**ment.

Team Lead**

ershipLead cross-functional teams comp rising● Functional Consu ltants● Technical Consu ltants● Deve lopers● QA Eng ineers● Support teams● Infrastructure teams● Customer teamsTypically manage teams of 5–20 members distributed across multiple loca tions.Provide coaching and remove delivery impedi

**ments.

Risk Man**

agementProactively identify and m itigate● Deliver y risks● Resourc e risks● Technica l risks● Custome r risks● Commercia l risksMaintain an active RAID register and ensure timely reso

**lution.

Quality Ma**

nagementEnsure adherence to ETP implementation meth odology

.Monitor● Deliverable quality● Testing co mpletion● UAT r eadiness● Go-live r eadiness● Documentation qualityDrive continuous impr

**ovement.

Technical Coo**

rdinationWork closely with solution architects and technical teams to man age● APIs● M iddleware● Third-party int egrations● Cloud de ployments● Security req uirements● Performance consi derationsHands-on development is not required, but the ability to understand technical discussions is e

**ssential.

Delivery**

ExcellenceTrack project KPIs including● Schedul e variance● Budge t variance● Resource u tilization● Customer sa tisfaction● Def ect trends● Milestone a chievementPrepare executive dashboards and project healt

**h reports.

AI & Modern Project**





ManagementLeverage AI-powered tools to improve● Proje ct planning● Risk ide ntification● Statu s reporting● Do cumentation● Meetin g summaries● Resource forecastingPromote automation and continuous improvement across delivery processes.The Job responsibilities of the candidate shall include but not limited to the Job

Description& to perform any other tasks/functions as required by

**the Company

Skills An**

d ExperienceRequire d Experience● 8–15 years of overal l experience● Minimum 5 years managing enterprise software implementat ion projects● Experience leading customer-facing implementat ion projects● Experience managing distr ibuted teams● Experience managing projects across multip le countries● Experience with cloud/Sa aS solutions● Experience with enterpri se customersDomai n ExperienceStrong preference for experience in one or more of th e follow ing:● Retail● Omnichan nel C ommer ce● P

OS● CRM● ER

**P● Ecommerce

Re**

quired SkillsProje ct Management● Waterfal l methodology● Agile fundamentals● Pro ject plannin g● Schedulin g● EstimationDependen cy Management● Critical path analysis● Reso urce planning● Budg et management● Chan ge management● Ri sk managementCustom er Management● Executive communication● Stakehold er management

● Negotiation● Confli ct resolution● Escala tion handling● Steering committee presentati onsLeadership● Te am managem ent● Coaching● De cision making● Cross-functional collaboration● Vend or management● Offshore-onsite

**coordination

Technical**

UnderstandingGood un derstanding of● REST APIs

● Integrations● C loud platforms● Saa

S applicati ons● Databases● Sec urity concept sCommunic ationExcellent● Verbal communication● Written communication● Prese ntation skills● Docume ntation skills

Certifications● Project Management Prof essional (PMP)● PRINCE

2 Practitioner● Certified ScrumMaster (CSM) or equivalent Agile

**certification

Per**

ks and Perks· Pick & Drop facility from S aki Naka Metro.· Complimen tary breakfast.· Medical insu rance coverage.

📌 Project Manager (Mumbai)
🏢 NextHire
📍 Mumbai