The Manager – Student Operations & Student Success is a senior leadership role responsible for owning a portfolio of designated partner colleges, driving performance excellence across academic outcomes, student success, and college partnerships. The Manager leads and develops a team, holding each accountable for results while acting as the strategic bridge between ground-level execution and institutional growth.

Key Responsibilities

1. Portfolio Performance & Outcome Accountability

- Own end-to-end performance across assigned colleges covering academics, examinations, student success, placements support, and student operations.

- Set and govern benchmarks for pass rates, retention, engagement, placement readiness, and student satisfaction

- Use portfolio-level data to identify trends, risks, and systemic gaps, and drive corrective interventions through teams

- Ensure consistency in program standards, student experience, and brand representation across colleges

- Report portfolio health to senior leadership with structured insights, accuracy, and clear recommendations.

2. Leadership, Talent Strategy & Accountability

- Lead, coach, and develop on-ground college teams with clear accountability for outcomes.

- Define performance expectations, role ownership, and growth pathways

- Conduct regular performance reviews, feedback conversations, and capability-building discussions

- Identify skill gaps and drive targeted training, coaching, or role realignment

- Hire and onboard team members as the portfolio scales, ensuring readiness and cultural alignment.

- Create, refine,



and enforce SOPs and operating rhythms to drive consistency, accountability, and scalability across student operations

3. Institutional Partnerships & Portfolio Growth

- Own senior-level relationships with Principals, HODs, Deans, and administrative leadership

- Lead structured review conversations on academic outcomes, examination performance, student success, and partnership health.

- Represent IIDE in high-stakes discussions, ensuring trust, accountability, and long-term alignment

- Identify opportunities for portfolio expansion, recent batches, and program growth

- Collaborate with admissions, marketing, academic, and placements teams to support growth across assigned colleges.

4. Academic Quality, Examinations & Student Success

- Govern academic quality across colleges including trainer effectiveness, content delivery, and batch performance.

- Own examination readiness and outcome governance, ensuring timely planning and coordination, compliance with academic and institutional requirements, and smooth execution with effective issue resolution

- Review academic, examination, and student success data to surface quality risks and preparedness gaps

- Ensure timely interventions for at-risk students, batches, or colleges





- Champion a strong student success culture through engagement, industry exposure, and community initiatives

5. Placements Enablement & Outcome Support

- Partner with central placements and career services teams to support placement readiness across colleges.

- Ensure academic alignment, engagement initiatives, and operational coordination to enable strong placement outcomes

- Track and review placement-related metrics at a portfolio level (readiness, participation, outcomes)

- Work with college leadership to resolve structural or operational barriers impacting placement outcomes.

- Act as the college-facing escalation and governance owner for placement-related challenges.

Requirements

Who You Are:

Must-Have:

- Minimum of 8+ years of enthusiastic engagement in student-facing roles.

- Proven leadership experience within ed-tech or student-centric environments.

- Track record of inspiring and guiding teams of 5-10 individuals toward collective success and growth.

- Vibrant and optimistic mindset, adept at leveraging analytical skills for creative problem-solving.

- Demonstrated ability to navigate and resolve challenging situations, ensuring a delightful experience for students at every step.

Should Have:

- Desired experience or skills related to process improvements, strategies, or other relevant areas.

- Experience with ticketing software to manage queries efficiently.

Nice to Have:

- Additional experiences or skills that are not essential but would be advantageous.

- Certifications or training that would benefit the role.

📌 Program Manager - Student Operations (Offline Programs) (Mumbai)
🏢 iide
📍 Mumbai