Role Summary

We are looking for an Application Support Engineer with strong experience in supporting Java-based applications and integration middleware. The ideal candidate will have hands-on exposure to IBM MQ, Autosys job scheduling, enterprise monitoring tools (preferably Dynatrace), and solid Linux/Unix and SQL skills. Prior experience in banking or financial services is an added advantage.

Key Responsibilities

- Provide L2/L3 support for business-critical Java applications in production and non-production environments.

- Monitor application health, performance, and availability using Dynatrace or similar APM/monitoring tools.

- Manage and troubleshoot IBM MQ messaging, including queues, channels, and message flows.

- Configure, schedule, and maintain Autosys jobs; analyze job failures and ensure timely resolution.

- Perform root cause analysis for incidents and problems; implement preventive measures and permanent fixes.

- Work with Linux/Unix systems to perform log analysis, process monitoring, deployment support, and environment checks.

- Write and optimize SQL queries for data analysis, troubleshooting, and reporting purposes.

- Collaborate with development, infrastructure, and business teams to ensure smooth application operations and changes.

- Create and maintain support documentation, runbooks, and standard operating procedures.

- Communicate effectively with stakeholders, providing clear status updates, incident reports, and technical explanations.

Required Skills & Experience

- Java Application Support:
- Experience in supporting Java/J2EE applications in production environments.

- Good understanding of application logs, JVM parameters,



and basic performance tuning concepts.

- IBM MQ:

- Hands-on experience with IBM MQ configuration and administration.

- Ability to debug messaging issues and monitor message queues and channels.

- Autosys Job Scheduling:

- Experience creating, modifying, and troubleshooting Autosys jobs.

- Understanding of job dependencies, calendars, and event handling.

- Monitoring Tools (Preferably Dynatrace):

- Experience using Dynatrace or similar APM tools (e.g., AppDynamics, New Relic).

- Ability to interpret dashboards, traces, and alerts to identify performance issues.

- Linux/Unix:

- Strong command-line skills (file operations, processes, network commands, shell basics).

- Experience with log analysis and basic scripting is a plus.

- SQL:

- Strong SQL querying skills (joins, aggregations, filters, performance considerations).

- Experience working with relational databases such as Oracle, MySQL, or PostgreSQL.

- Communication:

- Valuable written and verbal communication skills.

- Ability to interact with business users and technical teams in a clear and professional manner.

Preferred Skills

- Domain Knowledge:
- Banking or financial services domain exposure (preferred but not mandatory).

- Familiarity with payments, core banking, or trading systems is an advantage.

- Additional Nice-to-Have:

- Experience with incident management tools (e.g., ServiceNow, JIRA).

- Knowledge of ITIL processes (Incident, Problem, Change Management).

- Basic scripting (Shell, Python, etc.) for automation of routine tasks.

Education & Experience

- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).​

📌 Production Support Engineer (Chennai)
🏢 Kumaran Systems
📍 Chennai