Job Title Production Analyst Location Pune India Role Description Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches by mobile sales or via internet The department is responsible for the stability of the applications Incident Management and Problem Management are the main processes that account for the required stability In-depth application knowledge and understanding of the business processes that the applications support are our main assets What we ll offer you As part of our versatile scheme here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100 reimbursement under childcare assistance benefit gender neutral Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs and above Your key responsibilities Management of support activities for service operations such as troubleshooting and solving incidents and problems service delivery Take overall responsibility for the resolution of incidents and problems assigned oversee the resolution of complex incidents Overview of areas that need monitoring reporting and improvement Identifying the required metrics and ensuring that they are addressed monitored and improved where necessary Your skills and experience Experience with multiple technology stacks UNIX job monitoring SQL DB2 Oracle database Geneos UC4 Newrelic splunk Working knowledge of standard tools Service-Now Confluence JIRA Knowledge on Banking terminologies and Cards processing is desirable ITIL qualified desirable English language skills mandatory Education Bachelor s degree from an accredited college or university with a concentration in IT or Computer Science related discipline equivalent diploma or technical faculty How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information We strive for a in which we are empowered to excel together every day This includes acting responsibly thinking commercially taking initiative and working collaboratively Together we share and celebrate the successes of our people Together we are Deutsche Bank Group We welcome applications from all people and promote a positive fair and inclusive work environment

📌 Production Analyst, As (Pune)
🏢 Deutsche Bank
📍 Pune