- Deliver engaging and effective training sessions to customers, primarily online, across all Quickbase training classes
- Develop and maintain comprehensive training materials, including videos, presentations, and hands-on exercises
- Collaborate with the product team to stay informed on new features and enhancements
- Assist in the creation and maintenance of certification exams
- Provide expert support and guidance to customers during training sessions, addressing questions and concerns
- Continuously improve training content and delivery methods based on customer feedback and industry best practices
- Coach customers at virtual events and in-person (when applicable) in best practices as they build agile solutions with Quickbase
- Manage aspects of the customer onboarding program to drive product adoption and refine the program for maximum impact
- Use design thinking principles to craft and iterate on engaging instructor-led and on-demand content
- Administer the software adoption platform to facilitate adoption among new customers
- Serve as a subject matter expert on Quickbase features and enhancements
Here's What You'll Bring To The Table
- Bachelor's Degree plus 1-2 years in a training or education role OR 5-6 years in a training or education role
- Strong experience with relational databases, productivity tools, and SaaS products (preferably Quickbase)
- English fluency with excellent communication and presentation skills
- Strong understanding of adult learning principles and instructional design methodologies
- Flexibility to travel up to 25%
- Experience delivering group trainings, both in-person and virtually
- Ability to work independently and collaboratively in a dynamic, cross-functional team environment
- Passion for helping customers succeed and a commitment to continuous improvement
App Builder certification is a must-have; Expert Builder certification is a nice-to-have