Job Title: Product Support Engineer( L2 )No of open positions: 1 About Signzy Signzy is an AI-powered RPA platform designed for financial services. Our platform canautomate even the most complex workflows and decision-making processes into real-time APIs. Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over200+ APIs, Signzy serves 90+ financial institutions globally, including the largest banks in Indiaand a top 3 acquiring bank in the US.

We have strong global partnerships, including with Mastercard, and offices in New York and Dubai, serving customers worldwide. Our product teamof 120+ people is based in Bangalore, building cutting-edge global AI products. Working at Signzy At Signzy, we embrace technology and innovation to develop outstanding products.

We're atech-savvy team backed by investors passionate about creating creative solutions. Join usand be part of the future of financial services technology! As a Product/Tech Support Engineer at Signzy, you will play a critical role in ensuring thesmooth operation of the system by diagnosing, troubleshooting, and resolving technical issues. This role involves working closely with both internal and external stakeholders to providehigh-quality support, ensuring compliance and security in financial transactions.

Job Requirements

Experience in troubleshooting production issues in Saa S / fintech systems. Strong understanding of REST APIs,



request/response handling, and hands-on experience with Postman. Basic knowledge of n8n workflows & Java Script ( like conditions, functions etc..) for debugging.

Comfortable working with Linux environments, logs, and basic scripting. Understanding of networking concepts (TCP/UDP, IP whitelisting/blacklisting). Basic exposure to cloud (AWS IAM, S3) and SSL/TLS certificate management.

Familiarity with observability tools (Kibana, Grafana, Prometheus) for log and metrics analysis. Strong problem-solving skills and ability to handle client-facing technical support scenarios.

- Soft Skills:
- Excellent problem-solving skills with a methodical approach.
- Strong written and oral communication skills, able to explaintechnical solutions in simple terms.
- Ability to provide step-by-step technical help, both written and verbal.
- Experience in customer service or support roles, with an ability to managemultiple priorities.
- Additional:
- Bachelor’s degree in Information Technology, Computer Science, or relevantfield.
- Experience in supporting API and digital KYC in financial institutions is highlydesirable.
- Startup experience is a plus. This is your opportunity to work with cutting-edge technology in the financial services industryand play a pivotal role in ensuring the integrity and security of financial transactions.

📌 Product Support Engineer (Bengaluru)
🏢 Signzy
📍 Bengaluru