Preferred candidate profile

Must have Skill set:

- Experience working in the Salesforce ecosystem (Sales Cloud, Service Cloud, Experience Cloud, Apex/Lightning, Managed Packages, 2GP, AppExchange Package Publishing, Package Listing).

- Proven experience owning end-to-end product strategy for customer-facing Salesforce-native CRM product(s) not limited to engineering delivery, release management, or DevOps functions.

- Robust knowledge of Insurance domain processes Life, Health, or P&C; insurance.

- Deep understanding of the CRM landscape Salesforce CRM capabilities, customer workflows, and competing platforms such as Microsoft Dynamics, HubSpot, and Zoho.

- Working knowledge of how AI is reshaping CRM products (e.g., AI-led automation, predictive insights, generative AI features, Salesforce Agentforce/Einstein) and the ability to articulate competitive differentiation.

- Hands-on experience in Salesforce product architecture and technical leadership.

- Solid understanding of data modeling, integration patterns (REST/SOAP), and AppExchange standards.

- Experience in Agile/Scrum-based product development lifecycle.

- Demonstrated strategic product thinking roadmap prioritization, competitive differentiation, customer personas, pricing, and go-to-market considerations.

- Excellent communication and stakeholder management skills, with the executive presence to lead strategic, consultative conversations with senior stakeholders.





Roles & Responsibilities

Expected Skills/ Competency/JD:

- Lead end-to-end product lifecycle from ideation to launch – for a Salesforce-based product focused on the Insurance industry.

- Collaborate with cross-functional teams including Salesforce architects, developers, business analysts, and UI/UX designers.

- Define product architecture, technical roadmap, sprint planning, and delivery milestones.

- Translate market needs and client requirements into technical product features and user stories.

- Own technical documentation, security standards, compliance, and release management.

- Continuously evaluate product performance and iterate based on feedback and KPIs.

- Ensure scalability, reusability, and best-in-class design patterns across the product.

- Act as a thought leader in Salesforce development, particularly in the Insurance domain.

- Own the strategic product vision and roadmap for Salesforce CRM within the Insurance domain, incorporating AI-led capabilities, market trends, and competitive positioning against platforms such as Microsoft Dynamics, HubSpot, and Zoho.

- Engage stakeholders in strategic, consultative conversations — challenging assumptions, asking incisive questions, and demonstrating curiosity about the business, customers, and competitive landscape, rather than remaining focused solely on execution.

📌 Product Lead/Manager/Owner - Salesforce (Delhi)
🏢 Damco Solutions
📍 Delhi