Senior Process Executive – Procurement (Operations, Returns, Queries & Reporting)

Position Overview The Senior Process Executive (SPE) will be responsible for executing procurement operations, managing company purchase accounts (including e-commerce platforms such as eBay), handling procurement-related queries via ServiceNow (SNOW), overseeing returns management, and preparing and submitting procurement reports. This role requires 2–4 years of experience in procurement or supply chain operations.

Key Responsibilities

- Execute day-to-day purchasing activities across approved platforms and vendors.

- Ensure timely processing of requisitions, purchase orders, and vendor payments.

- Maintain accurate procurement records and documentation.

- Coordinate with vendors to ensure quality, pricing, and delivery compliance.

- Support vendor onboarding and maintain vendor master data.

- Track vendor performance and escalate issues when necessary.

- Manage returns process, including initiation, vendor coordination, and tracking of refunds/credits.

- Resolve disputes related to defective, incorrect, or delayed items.

- Respond to procurement-related queries raised through SNOW within SLA timelines.

- Escalate complex issues to relevant stakeholders.

- Prepare and submit periodic procurement and returns reports to management.

- Provide data insights to support decision-making.

Qualifications

- Bachelor’s degree in Supply Chain Management, Business Administration, or related field.

- 2–4 years of procurement or supply chain experience.

- Familiarity with e-commerce platforms (eBay preferred).

- Experience with ServiceNow (SNOW) ticketing system.

- Strong organizational, analytical, and communication skills.

Competencies

- Attention to detail in procurement transactions.

- Customer-service orientation for query handling.

- Problem-solving mindset for returns and disputes.

- Ability to prepare clear and accurate reports.

- Strong organizational skills and ability to meet deadlines.

Subject Matter Expert – Procurement (Operations, Returns, Queries & Reporting)

Position Overview The Subject Matter Expert (SME) will provide advanced support and leadership in procurement operations, specializing in vendor management, returns management, query handling via ServiceNow (SNOW),



and preparation of detailed procurement reports. With 4–6 years of experience, the SME will mentor junior staff, resolve complex procurement issues, and drive process improvements to enhance efficiency and compliance.

Key Responsibilities

- Oversee procurement activities across company purchase accounts and vendors.

- Negotiate with suppliers to secure favorable terms and pricing.

- Ensure compliance with procurement policies and financial controls.

- Lead vendor relationship management, including onboarding, evaluation, and performance tracking.

- Resolve escalated vendor issues and disputes.

- Support strategic sourcing initiatives.

- Lead the returns process, handling escalations and complex disputes.

- Ensure proper documentation and compliance in returns management.

- Act as escalation point for procurement-related queries raised through SNOW.

- Ensure timely resolution and SLA compliance.

- Prepare, analyze, and submit detailed procurement and returns reports to management.

- Provide insights and recommendations based on procurement data.

- Support audits and compliance reviews with accurate reporting.

- Identify opportunities to streamline procurement and returns workflows.

- Mentor and support Senior Process Executives and junior team members.

- Drive continuous improvement initiatives across procurement processes.

Qualifications

- Bachelor’s degree in Supply Chain Management, Business Administration, or related field.

- 4–6 years of procurement or supply chain experience.

- Strong experience with e-commerce platforms (eBay preferred).

- Proficiency in ServiceNow (SNOW) query management.

- Leadership, mentoring, and process improvement skills.

- Solid reporting and data analysis capabilities.

Competencies

- Strategic problem-solving and decision-making.

- Strong leadership and mentoring abilities.

- Excellent communication and negotiation skills.

- Ability to manage complex procurement and returns cases.





- Continuous improvement mindset with strong reporting skills.

Team Lead – Procurement (Operations, Strategy, Compliance & Reporting)

Position Overview The Team Lead – Procurement will oversee the end-to-end procurement function, ensuring operational excellence, vendor performance, compliance, and strategic improvements. With 6–8 years of experience, the Team Lead will manage a team of procurement professionals, act as the primary escalation point, and drive reporting and analytics for leadership visibility.

Key Responsibilities

- Lead and manage the procurement team, ensuring alignment with organizational goals.

- Oversee procurement operations across all platforms and vendors, ensuring efficiency and compliance.

- Develop and implement procurement strategies to optimize cost, quality, and delivery.

- Drive vendor negotiations and establish long-term supplier relationships.

- Ensure compliance with procurement policies, financial controls, and audit requirements.

- Oversee returns management, ensuring escalations are resolved effectively.

- Manage procurement-related queries via SNOW, ensuring SLA adherence and team accountability.

- Prepare, review, and submit comprehensive procurement and returns reports to senior management.

- Provide insights and recommendations based on procurement analytics.

- Drive continuous improvement initiatives and implement best practices across procurement processes.

- Mentor and develop team members, fostering a culture of accountability and growth.

Qualifications

- Bachelor’s degree in Supply Chain Management, Business Administration, or related field.

- 6–8 years of procurement or supply chain experience, with at least 2 years in a supervisory role.

- Strong experience with e-commerce platforms and procurement systems.

- Proficiency in ServiceNow (SNOW) query management.

- Proven leadership, mentoring, and strategic sourcing skills.

- Strong reporting, analytics, and compliance management capabilities.

Competencies

- Leadership and team management.

- Strategic problem-solving and decision-making.

- Excellent communication and negotiation skills.

- Strong compliance and audit orientation.

- Continuous improvement mindset with advanced reporting skills.

📌 Procurement Roles (#SPE / #SME / #Team Lead) (Chennai)
🏢 Upedge Job Karle
📍 Chennai