- Well Versed with Training Metrics TNA, TNI, TTT, NHT/ PKT/Refresher.
- The Candidate should be able to handle 20 - 30 Trainee batches.
- Ability to multi-task with well-developed organizational skills.
- Designing and delivering engaging training program to improve employees Product & Process Knowledge.
- The Candidate will be responsible for delivering 100% throughput in every training batches.
- Good knowledge of Quality tools / KPIs
- Valuable experience in Call audits & call calibarations.
Required Candidate profile:
- Minimum 1 year experience as a Trainer in Call center.
- the candidate handling any healthcare process as a trainer will be an added advantage
- Candidate must be proficient in English hindi and marathi language communication.
- Experience in handling Product, Process & Soft skill trainings in Domestic BPO
- Good interpersonal skill.
- Good in PPT & Excel..
📌 Process Trainer- BPO (Healthcare Domain) (Pune)
🏢 Imarque Solutions
📍 Pune
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