We're Hiring || Process Trainer (Indore)

- Process: BFSI Industry
- Shifts: Rotational Shift (Flexible to support Mexico & Brazil operations)
- Working Days: 5 days a week, 2 week offs
- Location - Indore
- Education - Graduation (Minimum)

Responsibilities:

- Minimum 2-3 years of training experience in an International BPO environment.
- Minimum 1 year of exposure to BFSI processes.
- Robust domain knowledge in one or more of the following:

- Fraud Operations

- Credit Card Services
- Fraud Prevention & Detection
- Chargebacks & Disputes
- Risk & Compliance Operations

- Payment Processing Operations

Key Responsibilities:

- Deliver New Hire, Refresher, and Process Training programs.
- Conduct assessments, certifications, and coaching interventions.
- Support nesting and performance improvement initiatives.




- Ensure training effectiveness and operational readiness of learners.

- One Trainer should possess proven experience in Content Development and Instructional Design, including:

- Designing and developing training content for Fraud Operations.
- Creating learner guides, facilitator guides, SOPs, process maps, simulations, and job aids.
- Developing e-learning and micro-learning modules.
- Managing content governance and version control.
- Conducting Training Needs Analysis (TNA) and learning impact assessments.

Interested candidates can connect with- Simran Rana (HR) - (phone hidden)

Or can share resume on [email protected]

📌 Process Trainer || Indore (International)
🏢 TP
📍 Indore