- Design, develop, and deliver process training programs for recent and existing employees.
- Collaborate with department heads to identify training needs and ensure training programs align with organizational goals.
- Conduct regular assessments and evaluations of training effectiveness and make adjustments as necessary.
- Monitor, evaluate, and report on employee progress and performance post-training.
- Ensure all training documentation is up to date, accurate, and accessible.
- Provide ongoing support to trainees and answer process-related queries.
- Continuously improve training methods based on feedback and industry best practices.
- Lead and support process improvement initiatives across the organization.
- Facilitate workshops and group sessions for process knowledge transfer.

Requirements:

Experience in the BPO or service industry is a plus.

- Bachelor's degree or equivalent in any field.
- 3 to 8 years of relevant experience in process training or process management.
- Strong communication and presentation skills.
- Experience in designing and implementing training programs.
- Ability to work with multiple teams and departments.
- Proficient in MS Office and other related tools.

📌 Process Trainer Lead (Thane)
🏢 Impact Guru
📍 Thane