Job Summary The Financial Service Manager (FSM) is the de facto expert for the Billing Operations and provides the financial consulting and financial services liaison between the Customer and other Verizon organizations to govern the overall financial relationship related communications for their Customers for all non-technical enquiries raised within Verizon. The FSM is responsible for the day-to-day management of billing related activities and may perform as a Primary or Secondary contact for assigned Customers.
Key Responsibilities The High FSM is the de facto expert for the Billing Operations and related communications for global integrated deals characterized by high revenue (~$15m per annum or more) and complex delivery. The role provides broader Financial Management governance for larger scale accounts to include direct interaction with higher level client personnel. The role requires continuous engagement with a larger number of internal stakeholders across multiple functions and regions with increased exposure to the Executive level.
The High FSM responsibilities include the Medium FSM responsibilities in 7.2.1 as well as the following:
Provision of budget forecasting plans to Customers by including forecast vs. actuals trends and tracking against plan
Contribution to Revenue Analysis activities especially in terms of revenue actuals and pipeline for account P&L; review purposes (Internal exercise normally required on PMO accounts)
Set-up, maintenance and optimization of often complex billing hierarchy for Customers which implies thorough understanding of Customers’ IT procurement / Accounts Payable policies
Active participation in regular Customer facing meetings, typically Commercial Governance Reviews
Organization and active facilitation of billing workshops including account set-up meetings
Active engagement in the external Customer discussion on supportable financial reporting and associated formats
Management and tracking of Customer’s purchase orders by including in some cases the provision of input into the Customer’s requisition and purchase order process for procuring services from the Supply Chain Members
Participate in annual account review with Customers whereby current prices are discussed and any price changes due to efficiencies experienced are proposed and agreed
Review of Financial Management Processes with Customers by including the documentation of the billing protocol procedure with version control
Support of complex invoice formatting requiring detailed knowledge of delivered services and products, inventory and Customer procurement policy and subject to changes over the time
Operational supervision of auxiliary FSMs assigned to the account as part of the global financial management support model.
Skill Requirements
Education/Training
Business level in English language, literate and numerate
Fluency in additional languages: German
Bachelor/master Degree or equivalent
Experience
Customer facing experience
Previous experience (2-4 years) within a Sales/Customer Service/Relationship Management
Knowledge of Verizon Business product portfolio
Experience in Relationship Management
Microsoft Office, Verizon Business provisioning, ETMS, OVI, EMEA billing system
Other Requirements
Excellent written & verbal communication and interpersonal skills
Ability to interpret Customers’ problems, putting together action plan and drive/implement solutions
Team Working Skills
At least 2 years relevant experience in a similar role
Broad Telecommunications knowledge and understanding