(JD) for Process Coordinator

Position- Process Coordinator

Department- Operations

Reporting To - Director

Job Location- Raipur, Chhattisgarh

Employment Type-Full-Time

About the Role The Process Coordinator shall be responsible for establishing, implementing, monitoring, and continuously improving organizational processes across all departments. The incumbent will ensure that Standard Operating Procedures (SOPs), workflows, compliance requirements, documentation, and reporting systems are effectively implemented to enhance operational efficiency and accountability.

The role requires excellent analytical skills, process orientation, coordination abilities, attention to detail, and a proactive approach towards continuous improvement.

Key Responsibilities

1. Process Development & Implementation

- Develop, implement, and standardize business processes across departments.
- Prepare, review, and update Standard Operating Procedures (SOPs).
- Identify process gaps and recommend improvements.
- Ensure all departments follow approved processes and company policies.
- Coordinate implementation of current operational procedures.

2. Process Monitoring & Compliance

- Monitor adherence to SOPs and operational guidelines.
- Conduct regular process audits and compliance reviews.
- Track non-compliance and ensure timely corrective actions.
- Maintain compliance records and process documentation.
- Coordinate with department heads for process improvements.

3. Documentation & Record Management

- Maintain process manuals, formats, registers, and documentation.
- Ensure proper version control of all SOPs and policies.
- Maintain departmental records related to operational processes.
- Archive documents as per company policy.

4. Coordination & Communication

- Coordinate with Operations, HR, Accounts, Procurement, Projects,



and Administration departments.
- Ensure timely flow of information between departments.
- Follow up on pending actions and management instructions.
- Organize process review meetings and prepare MOM (Minutes of Meeting).

5. MIS & Reporting

Prepare and submit:

- Daily Process Status Reports

- Weekly Compliance Reports

- Monthly MIS Reports

- SOP Implementation Reports

- Process Audit Reports

- Department Performance Reports

- Action Taken Reports (ATR)

Present reports and observations to the Director. 6. Quality Improvement

- Identify operational inefficiencies and bottlenecks.
- Recommend process automation and digital improvements.
- Support continuous improvement initiatives.
- Monitor implementation of corrective and preventive actions (CAPA).

7. Internal Coordination

- Coordinate inter-departmental activities to ensure smooth operations.
- Track project timelines and task completion.
- Ensure timely closure of assigned action points.
- Assist management in achieving operational targets.

8. Training & SOP Awareness

- Conduct SOP orientation for new employees.
- Train employees on revised processes and documentation standards.
- Assist departments in implementing new systems and procedures.
- Promote a culture of process discipline and continuous improvement.

Mandatory Qualification

- Bachelor's Degree in Business Administration, Commerce, Engineering, or any relevant discipline.

Preferred Qualification





- MBA (Operations)
- Certification in Process Management, ISO, Lean, Six Sigma, or Quality Management will be preferred.

Experience

- 3–6 years of experience in Process Coordination, Operations, Quality, or Business Process Management.
- Experience in EPC, Infrastructure, Construction, Manufacturing, Renewable Energy, or Service Industry will be preferred.

Required Knowledge & Skills

Strong knowledge of:

- SOP Development

- Business Process Management

- Documentation Control

- MIS Reporting

- Operational Coordination

- Compliance Monitoring

- Process Audits

- Quality Management Systems

Advanced proficiency in
- Microsoft Excel (Advanced)

- Microsoft Word

- Microsoft PowerPoint

- Google Workspace

- ERP Software

Additional Skills:

- Strong analytical and problem-solving skills.
- Excellent communication and coordination abilities.
- Ability to manage multiple tasks simultaneously.
- High level of ownership, discipline, and attention to detail.
- Strong reporting and documentation skills.

Key Performance Indicators (KPIs)

- 100% implementation and compliance of approved SOPs.
- Timely preparation and submission of MIS reports.
- Reduction in process deviations and non-compliance cases.
- Timely closure of corrective and preventive actions.
- Improvement in inter-departmental coordination.
- Timely completion of assigned operational tasks.
- Accuracy and completeness of documentation.
- Successful implementation of process improvement initiatives.

Working Hours as per company policy. Compensation as per company norms and the candidate's qualifications, experience, and competency.

Pay: ₹8,086.00 - ₹36,680.49 per month

Benefits

- Flexible schedule

Work Location: In person

📌 Process Coordinator (Tirunelveli)
🏢 Rajdev Structures
📍 Tirunelveli