1. Accurately post insurance, self-pay, and refund payments
2. Interpret ERA/EOB details and apply payments accordingly
3. Address and capture denial reasons during posting
4. Conduct account research to ensure timely and correct application
Key Deliverables
1. Timely and accurate posting of all payer and patient payments
2. Consistent tracking and resolution of denials
3. Daily balancing of posted payments with supporting documentation
4. Compliance with RCM protocols and system accuracy