Role Description The Process Associate role is a full-time, on-site position based in Hyderabad. This role involves handling day-to-day operational tasks such as data entry, document processing, and back-office support for clients in areas like insurance, finance, and general administration.

Qualifications

- Strong Analytical Skills to interpret data, identify process issues, and support decision-making.

- Customer Service and Communication skills to handle queries, provide clear information, and maintain professional client interactions.

- Basic understanding of Finance and related processes to support insurance, billing, or other financial operations.

- Knowledge of Business Process Outsourcing (BPO) environments, including workflows, SLAs, and quality standards.





- Proficiency with MS Office tools and data entry applications; ability to work with spreadsheets and documentation systems.

- Attention to detail, time management, and ability to follow structured processes and compliance requirements.

- Ability to work collaboratively in an in office team environment in Hyderabad and adapt to changing client needs.

- Minimum of a high school diploma; a bachelor’s degree in business, commerce, or a related field is an advantage.

- Prior experience in back-office operations, customer support, or BPO roles is preferred but not mandatory.

📌 Process Associate (Hyderabad)
🏢 Opscentia Solutions
📍 Hyderabad