As the Principal Service Leader, you will have the responsibility, authority, and skills to ensure that:

- The process is well-defined, described, and visualized,
- The process is fully controlled and stable,
- The implementation and globalization of the process are performed,
- The process operates regionally or globally at a high level of quality,
- Interfaces with other processes are defined, and the purpose of the process is communicated,
- KPIs that measure the effectiveness and efficiency of the process are decided upon, along with process deviation handling and reporting methods,
- Improvements of the process are driven based on established objectives and the outcome of measurements, as well as changes inside the company and in the business environment (Global improvement plan),
- Roles, processes, and documents that describe the process are approved globally and locally.

Who are you

We are seeking a leader with:





- Proven experience in ITIL, specifically in change, release, and event management.
- Good understanding of ServiceNow Platform and out of the box capabilities for those processes.
- Solid and inspiring leadership skills with a personal drive for continuous improvement.
- Excellent networking abilities and the capacity to set direction and objectives that align with the Volvo Group vision and strategy.
- A commitment to our core values according to the Volvo Way, with the ability to manage diversity, work in cross-functional teams, and build trust within the organization.
- Comfort with driving change, making decisions, and tackling challenges with a structured approach.
- A passion for developing community and driving global teams in joint activities

📌 Principal Service Leader F/M (Bengaluru)
🏢 Volvo Group India Private
📍 Bengaluru