AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard.

We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal prospect employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

Become a thought leader and team member of an established and growing Elite ServiceNow partner. Being part of an elite team, you will take your career to the next level. Members of our Intelligent Operations team have the opportunity to work within our ServiceNow practice and enhance their skill set, by learning and leveraging not only ServiceNow but the other technology partners in our portfolio.

This allows our team to develop the proper solutions to meet our customer’s desired business outcomes. Our customers may be new to the ServiceNow platform, replacing an existing solution, have extended ServiceNow solutions or created high-value business processes using the ServiceNow platform, to support their journey towards digital transformation. The ideal candidate is an independent, self-driven thought leader, who enjoys interfacing with customers and desires to drive innovative business solutions by applying their technical and business skills.

This role partners with sales, delivery, solution engineering peers, to achieve customer success, through thought leadership and driving awareness. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions. The role also may require demonstration and prototyping of platform capabilities and in select cases identify the specific requirements needed to develop innovative application prototypes.

The Senior





ServiceNow Pre-Sales Solutions Engineer will also provide solutions and enablement to the technical salesforce and provide prospective customers with product and solution advice during pre-sales discussions.

Responsibilities Drive innovative business solutions and digital transformation with our customers

Consult with customers and prospects to understand their needs and pain-points and evangelize the business value of the ServiceNow platform.

Architect solutions on the ServiceNow platform both independently and collaboratively

Demonstrate live to customers and prospects the ServiceNow platform highlighting it’s features and functionality Conduct business process and/or technical workshops that may include enablement sessions.

Interact with the ServiceNow community as a thought leader on solutioning on the ServiceNow platform

Interface with customers, sales, and delivery teams to translate business challenges into requirements and deliverables.

Thrive in a fast paced growing company

Develop documentation, pricing and statements of work for customers

Learn other technologies from a high level that may integrate with ServiceNow to produce a holistic outcome

Obtain and maintain pre-sales ServiceNow certifications for the different product lines available Qualifications 7+ years experience as a solution/sales engineer or a consultant for a software company

College degree (or equivalent experience) in the fields of Software Engineering, Computer Sciences, or related discipline

Strong functional knowledge of the ServiceNow platform across multiple modules

ITIL Foundations v3 or higher certification and/or working knowledge of ITIL concepts.

Working knowledge of Agile/Scrum methodology.

Passion for problem-solving to solution selling

Knowledge of web development or mobile app development, business modeling, database concepts and project management – preferably using Agile Development Methodologies





Exceptional oral, written and presentation skills, with ability to organize and present technical material in an easily understood manner

Deep insight on technical architectures, IT products and product positioning

ServiceNow certifications and accreditations are strongly desired

Experience on other SaaS platforms such as: Tanium, Atlassian, Big Panda, Splunk, Data Dog, Logic Monitor etc. a plus

Understanding of JavaScript, HTML and libraries/frameworks such AngularJS, jQuery, Prototype and bootstrap fundamentals a plus

Experience with monitoring solutions, end point collection, IoT, machine learning and other emerging technologies a plus

Understanding of web services (e.g. SOAP, REST, WSDL, XML) a plus Why AHEAD Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

India Employment Benefits Include

Comprehensive health insurance coverage for employees, with options to extend coverage to dependents Paid time off and company holidays, along with additional leave benefits as per policy Flexible work arrangements, supporting work-life balance Learning and development opportunities to support continuous growth and upskilling Employee wellness initiatives and programs focused on physical and mental well-being Retirement and statutory benefits in line with India regulations Inclusive and people-first culture, with a strong focus on collaboration and ownership We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

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📌 Presales Solutions Architect - ServiceNow (India)
🏢 AHEAD
📍 India