Company Description Ram India Group is a well-established real estate developer based in Pune, known for delivering quality residential and commercial projects. Founded in 1991, the group has built a robust reputation for thoughtful design, reliable construction, and customer-focused development. Over the years, Ram India Group has consistently aimed to provide well-planned spaces that meet modern lifestyle and business needs.

Potential team members can expect to join an organization that values professionalism, long-term relationships, and continuous improvement in the real estate sector.

Role Description Key Responsibilities

- Handle all incoming inquiries from phone calls, website, social media, digital campaigns, walk-ins, and channel partners.
- Make outbound calls to prospective customers generated through various marketing campaigns.
- Qualify leads based on customer requirements, budget, location preference, and purchase intent.
- Explain project features, amenities, pricing, payment plans, and offers to prospective buyers.
- Schedule and coordinate site visits with the sales team.
- Maintain accurate customer records in the CRM system.
- Follow up with leads regularly through calls, WhatsApp, emails, and SMS.
- Ensure timely lead assignment and tracking until handover to the sales team.
- Coordinate with marketing and sales teams to improve lead conversion.
- Maintain daily call logs, follow-up schedules, and lead status reports.
- Achieve individual KPIs related to lead qualification, site visit generation, and customer engagement.




- Address basic customer queries professionally and escalate complex issues when required.
- Stay updated on project inventory, pricing revisions, offers, and market trends.

Required Skills
- Excellent verbal and written communication skills in English, Hindi, and the local language.
- Strong interpersonal and customer relationship management skills.
- Ability to build rapport with prospective customers.
- Positive negotiation and persuasion skills.
- Strong organizational and time management abilities.
- Proficiency in CRM software, MS Excel, MS Word, and Google Workspace.
- Ability to multitask in a fast-paced sales environment.

Qualifications
- Bachelor's degree in any discipline.
- 1–3 years of experience in pre-sales, telesales, customer support, or inside sales.
- Experience in the real estate industry is preferred.
- Fresh graduates with excellent communication skills may also be considered.

Key Performance Indicators (KPIs)
- Number of qualified leads generated.
- Site visits scheduled.
- Site visit conversion rate.
- Customer response time.
- Follow-up adherence.
- CRM data accuracy.
- Lead-to-sales conversion support.
- Customer satisfaction scores.

Preferred Attributes
- Positive attitude and self-motivated.
- Customer-centric mindset.
- Ability to work under sales targets.
- Professional telephone etiquette.
- Strong follow-up discipline.
- Team player with a willingness to learn.

Compensation
- Competitive salary.
- Performance-based incentives.
- Career growth opportunities.
- Training and professional development.
- Employee engagement and recognition programs.

📌 Presales Executive (Pune)
🏢 Ram India Group
📍 Pune