Pre-Sales Caller — Buyer Calling

Inbound Lead Qualification & Site Visit Scheduling

Department

Sales – Pre-Sales

Reports To

Pre-Sales Team Lead

Location

Ram Mandir — Office-based

Employment Type

Contract/ Full Time

Experience

0–3 years (freshers with robust communication skills welcome)

About the Role

As a Buyer Pre-Sales Caller, you'll be the first point of contact for every inbound buyer lead across our micromarkets . Your job is to quickly understand a lead's genuine intent and budget, qualify them accurately, and get qualified buyers scheduled for a site visit — the single most significant handoff in our sales funnel.

Key Responsibilities

- Call every new inbound buyer lead promptly (target: first response within the defined FRT window) across sources like Meta, Google Ads, Website, Instagram, Organic, and property portals.
- Understand the buyer's requirement — budget, preferred micromarket, purchase timeline, and whether they're a genuine end-buyer — and qualify or disqualify the lead accurately, tagging the correct Not-Qualified reason (Not a buyer, Low budget, Casual Enquiry, Channel Partner, Rental, etc.) when applicable.
- Convert qualified leads into scheduled site visits
- Maintain daily/weekly visit-scheduling targets in line with the team's day-wise visit plan.
- Log every call outcome accurately and promptly in the CRM — Qualified, Not Qualified, Attempted to Contact, Call Later, Inactive, etc. — so funnel reporting stays clean and trend analysis stays reliable.
- Follow up diligently on Call Later and Attempted-to-Contact leads within SLA,



instead of letting them go stale/Inactive.

What Success Looks Like (KPIs)

Metric

What Good Looks Like

Qualification Rate (Lead → Qualified)

Consistently at or above team benchmark; no unexplained month-on-month decline

Qualified → Visit Conversion

High share of qualified leads actually reaching a scheduled visit, not stalling post-qualification

First Response Time (FRT)

Every new lead contacted within the target window — delayed response is one of the biggest drivers of lost intent

Inactive / Attempted-to-Contact Backlog

Kept low — leads followed up to a explicit outcome rather than left unresolved

CRM Hygiene

Every call logged same-day with the correct status and reason — no leads sitting untouched or mislabeled

What We're Looking For

- Excellent spoken communication — clear, confident, and able to build quick rapport over the phone.
- Genuine curiosity to understand what a buyer actually wants, rather than rushing to close every call.
- Comfortable working with CRM tools and disciplined about logging call outcomes accurately and on time.
- Resilient and target-driven — comfortable with high call volumes and a fair share of "not interested" responses.
- Basic understanding of real estate buying cycles is a plus, but not mandatory — we'll train you on our product and micromarkets.
- Fluency in English and Hindi required; an additional regional language is a plus depending on the assigned micromarket.

Pay: From ₹25,000.00 per month

Benefits

- Paid sick time
- Paid time off

Work Location: In person

📌 Presales Consultant (Mumbai)
🏢 Porch Technologies
📍 Mumbai