Skill required: Next Generation Customer Operations - Customer Service Technology Designation: PPSM Specialist Qualifications:Any Graduation Years of Experience:7 to 11 years Language - Ability:English(International) - Expert About Accenture Accenture is a global skilled services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do?

Role Description The requirement is for a dedicated support team to manage and coordinate critical components of business transformation initiatives. This team will play a central role in driving continuous improvement, ensuring business readiness,



overseeing change management activities, and facilitating effective project coordination. Additionally, they will be responsible for engaging and aligning stakeholders across a range of strategic business projects to ensure successful implementation and adoption of transformative initiatives.

Role overview CL9 Transformation role supporting business transformation initiatives and project coordination. Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for?

skills and competencies Project management capability

Change management awareness

Stakeholder management skills Experience and qualifications

Experience in transformation or PMO environments Roles and Responsibilities:

Key responsibilities

Coordinate transformation projects

Support change readiness activities

Track project milestones

Provide strategic support

📌 PPSM Specialist-Messaging (Mumbai)
🏢 Accenture in India
📍 Mumbai