- Act as the technical voice and escalation point for platinum enterprise customers.
- Troubleshoot and resolve critical contact center and VoIP issues across customer environments.
- Manage SLAs, case resolutions, and prepare customer health reports.
- Collaborate with cross-functional teams to deliver proactive support and solution optimization.
Key Deliverables:
- Ensure seamless issue resolution with minimal engineering involvement.
- Provide strategic consulting and Sprinklr solution configuration.
- Support multilingual clients, primarily across U.S. and LATAM regions.
- Conduct root cause analyses and share insights on product readiness and updates.
📌 Platinum Support Account Manager II (Bengaluru)
🏢 Sprinklr
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.