About the Job We’re looking for a Performance Analyst to assist with translating information into meaningful insights that can be used by our team; identifying and addressing business opportunities in existing operational processes, as well as help design action plans and monitor results across the operation including training, quality assurance, and reporting. As a PA, you will help internal teams make decisions that result in more efficient processes and an improved performance. You will incorporate a service-oriented approach to establish best practices, execute sound analysis, evaluate processes, and recommend improvement opportunities.

As Performance

Analyst, You Will… Gather, validate, and analyze data, supporting the program’s process quality initiatives and ongoing activities

Provide decision support through hypothesis-driven, fact-based problem-solving approach and analytics to functional and senior leadership

Partner with internal teams to identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact across workstreams

Collaborate with project team stakeholders using project management practices to ensure project and business needs are met without disruption to existing functions and services

Develop, run, and monitor new and ad-hoc reports using multiple data sources and systems

Prepare documentation of requirements definitions, reference, and process mapping

Assess, create, and evaluate training materials, including standard operating procedures,



job aids, and manuals

Perform project management and task work related to governance, data quality, reporting, and analysis.

Facilitate workshops As Performance Analyst, You Have… A Bachelor’s degree or equivalent in related quantitative field (e.g.

Computer

Science, Math, Finance, Industrial Engineering, Statistics, Data Quality Management)

3-5 years experience in at least two of the following areas: Analytics, Process Improvement, Project Management, Solution Development; or equivalent combination of education and experience required

Professional certification in process management, business analysis, Lean Six Sigma and/or data quality management is considered an asset

Ability to analyze and interpret complex data

Highly skilled in professional documentation and presentation development

Sound knowledge of business analytics techniques and project management practices

Knowledge of reporting best practices

Proficient in MS Office, especially Microsoft Excel, as well as Google Business Suite

Ability to work independently, plan, and prioritize workload

Effective communication and collaborative skills

Ability to meet deadlines within a fast-paced workplace with competing priorities

Experience in facilitating workshops and training sessions with diverse groups of stakeholders

Strong attention to detail

Excellent organizational and time management skills

Ability to build relationships Technical understanding and problem solving skills

📌 Performance Analyst (Hyderabad)
🏢 Intouch CX
📍 Hyderabad