Skill required: Performance Management - Employee Data Process Design Designation: Performance Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do?

The Performance

Analyst will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client. What are we looking for?

JOB REQUIREMENTS Education Equivalent Any Graduate Experience 3 - 5 years. business experience with similar background Knowledge of MS Office and Excel skills would be a plus Knowledge/Skills Requirements: Good organizational & prioritisation skills

Analytical and problem-solving skills

Multi-cultural awareness.

Passion for customer service

Team player

Results & detail-oriented

Focus on high data accuracy





Quality driven – in communications and all system transactions

Strong written and verbal skills in English Language Core Competencies –

Professional Qualities

Valuable oral and written communication skills

Ability to identify and effectively use resources

Excellent customer service skills Working Conditions Candidate should be willing to work in Rotational and Night shifts.

Roles and Responsibilities: The Performance Analyst will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client. Key Responsibilities

Read, understand and analyze client process as per the business rules

Serve as the primary subject matter expert for performance management processes, tools, and policies, providing strategic guidance and operational support across the organization

Support the execution of performance cycles including mid-year and year-end reviews, calibration sessions, and ratings submissions

Maintain accurate and timely updates to performance data, including goal alignment, manager changes, and review statuses

Execute the process accurately and timely as a hands-on processor





Escalate issues and seek advice when faced with complex issues/problems

Participate in client conference calls and prepare ‘minutes of meeting’

Ensure LWI’s are followed and updated regularly and train the team members on process updates.

Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control

Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

Update process metrics on daily basis and maintain MIS

Always demonstrate the highest level of customer service

Pay close attention to detail and follow through to resolve any outstanding issues

Goes beyond immediate requests and activities to ensure both own and related tasks are completed

Ensure and maintain the security and confidentiality of client data

Update client applications accurately and quickly in accordance with the appropriate User Guides.

Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent

Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads

Participate in Team building activities

Have customers facing experience & experience of using telephony to speak with clients

📌 Performance Analyst (Navi Mumbai)
🏢 Accenture in India
📍 Navi Mumbai