- We are seeking a skilled IT Payments Application Analyst to join our team. The ideal candidate will have experience with the ACI Postilion platform, and INETCO Insight, or similar payments and monitoring applications. This role involves configuring, maintaining, and troubleshooting payment applications to ensure seamless transaction processing and optimal system performance.
Key Responsibilities:
- Application Configuration: Configure and maintain the ACI Postilion platform, internal applications, and INETCO Insight monitoring system to support payment processing requirements.
- Troubleshooting: Identify, diagnose, and resolve technical issues related to payment applications, ensuring minimal downtime and optimal performance.
- System Monitoring: Monitor application performance and transaction processing using INETCO Insight to proactively address potential issues.
- Documentation: Maintain detailed documentation of configurations, processes, and troubleshooting steps to ensure knowledge transfer and compliance.
- Collaboration: Work closely with cross-functional teams, including IT, operations, and customer support, to ensure alignment and effective communication.
- Testing: Conduct thorough testing of application updates and new configurations to ensure stability and functionality.
- Support: Provide technical support to internal teams and external clients,
addressing inquiries and resolving issues promptly.
- Continuous Improvement: Stay updated with industry trends and best practices to recommend and implement improvements to payment systems.
Qualifications:
- Education: Bachelors degree in Computer Science, Information Technology, or a related field.
- Experience: Minimum of 3 years of experience working with the ACI Postilion platform, NCR internal applications, and INETCO Insight or similar payments applications.
- Technical Skills: Proficiency in application configuration, troubleshooting, and system monitoring. Familiarity with payment processing systems and protocols.
- Problem-Solving: Solid analytical and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
- Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Team Player: Ability to work collaboratively in a team environment and manage multiple priorities effectively.
Preferred Qualifications:
- Experience with other payment processing platforms and applications.
- Knowledge of industry regulations and compliance standards related to payment processing.
- Certification in relevant technologies or platforms.