Role & responsibilities

- Counsels patients on the reports given by the doctor.

- Co-ordination with Consultant / Centre Head on daily basis based on surgery advice and conversion.

- Maintain checklist as per the instruction given by the management. (Like Cataract, FFA, etc.,)

- Explain the tariff of the concern procedures / investigations to patients in detail.

- Maintain Counselor report on daily basis (Advise, Conversion and Patient wise details).

- Co-ordinating with TPA / Insurance Dept (Sending Pre-authorization, Getting Approval, Billing).

- Cross verifying all the relevant documents related to Credit billing before surgery.

- Maintaining Counselor Summary for all counseled patients.

- Doing Tele Calling and maintaining report for the same.

- Preparing Surgery list and handing over the same to concern doctor and centre head, one day before the surgery.

- Follow up with patients at all stages.

- Explain the tariff of the concern procedures / investigations to patients in detail.

📌 Patient Counsellor (Dharwad)
🏢 Dr Agarwals Eye Hospital
📍 Dharwad