Job Overview

We are seeking a highly organized and patient-focused Virtual Scheduler & Intake Specialist to support US-based clinics. This role combines appointment scheduling, patient intake, and onboarding responsibilities, ensuring a seamless experience from first contact through appointment confirmation.

The ideal candidate will have excellent communication skills, attention to detail, and a strong customer service mindset. Experience in US healthcare is preferred.

.

Key Responsibilities

Scheduling Duties

- Schedule, confirm, reschedule, and cancel patient appointments
- Manage provider calendars to ensure optimal utilization
- Handle inbound and outbound calls professionally
- Send appointment reminders and follow-ups
- Resolve scheduling conflicts efficiently

Patient Intake Responsibilities

- Collect and verify patient demographic and insurance information
- Enter accurate patient data into EHR/EMR or scheduling systems
- Ensure all required intake forms and documents are completed
- Verify eligibility and basic insurance details (if applicable)

Patient Onboarding

- Guide new patients through the registration and onboarding process
- Provide clear instructions regarding appointments, documentation, and policies
- Ensure all pre-visit requirements are completed prior to appointments




- Deliver a positive and welcoming first interaction with the clinic

Administrative Support

- Maintain accurate and updated records
- Communicate effectively with clinic staff regarding scheduling and patient updates
- Ensure compliance with HIPAA and patient confidentiality standards
- Assist with additional administrative tasks as required

Required Qualifications

- Excellent verbal and written communication skills (clear, qualified, and patient-friendly)
- Strong organizational and multitasking abilities
- Good computer proficiency and ability to learn scheduling/EHR systems
- High attention to detail and accuracy
- Willingness to work in US time zones

Preferred Qualifications

- Prior experience as a Patient Scheduler or Medical Receptionist (Not Mandatory)
- Exposure to US healthcare systems or clinic workflows (Mandatory)
- Familiarity with EHR/EMR tools (Epic, Kareo, Athena, etc.)
- Strong knowledge about Prior Authorization process
- Basic understanding of medical terminology

Key Skills

- Strong interpersonal and customer service orientation
- Time management and prioritization
- Problem-solving skills
- Adaptability and reliability

Interested Candidates can share your CV to [email protected]

📌 Patient Scheduler & Intake Specialist (Bengaluru)
🏢 Ossisto Technologies
📍 Bengaluru