Company Description Nobel Scientific Nagpur Private Limited is a growing healthcare-focused organization based in Nagpur, dedicated to improving patient experiences and outcomes through ethical, evidence-based practices. The company collaborates with medical professionals, clinics, and hospitals to streamline communication and support patient-centered care. As an emerging player in the healthcare services space, Nobel Scientific Nagpur Private Limited values transparency, empathy, and professionalism in all interactions.

Team members are encouraged to contribute ideas, work collaboratively, and uphold high standards of service for patients and healthcare partners.

Role Description The Patient Mediator is a full-time, in office role based in Nagpur. In this role, the individual will facilitate communication between patients, families, and healthcare providers, helping to clarify medical information, treatment plans, and next steps in care.

The Patient

Mediator will listen to patient concerns, document feedback, and work with clinical staff to address issues, resolve misunderstandings, and ensure patients feel heard and supported. Daily tasks include coordinating appointments, guiding patients through administrative processes, maintaining accurate records, and escalating complex cases to the appropriate medical or administrative personnel. The role also involves educating patients on available services, promoting adherence to treatment, and contributing to a respectful, inclusive,



and supportive healthcare environment.

Qualifications

- Strong communication and interpersonal skills, with the ability to listen actively and explain information clearly to patients and families.

- Conflict resolution and negotiation abilities to help mediate concerns between patients and healthcare providers in a calm, professional manner.

- Organizational and documentation skills to manage patient cases, maintain records, and follow up on pending issues systematically.

- Empathy, patience, and cultural sensitivity when interacting with individuals from diverse backgrounds and with varying healthcare needs.

- Basic understanding of healthcare processes, medical terminology, and hospital or clinic workflows (prior experience in healthcare settings is an advantage).

- Ability to work collaboratively with multidisciplinary teams, including doctors, nurses, administrative personnel, and support staff.

- Proficiency in relevant languages used locally in Nagpur, along with good written and spoken English.

- Minimum of a bachelor’s degree in social work, psychology, healthcare administration, or a related field, or equivalent practical experience.

- Comfort with using computers and digital tools for scheduling, documentation, and communication.

- Commitment to maintaining confidentiality, adhering to ethical standards, and following organizational policies and procedures.

📌 Patient Mediator (Nagpur)
🏢 Unifacisa Centro Universitário (Graduação e Pós-graduação)
📍 Nagpur