Key Responsibilities1.

Patient

Admission &

- Orientation

- Welcome patients and attendants at the time of admission.

- Explain hospital policies, admission procedures, room facilities, visiting hours, and patient rights & responsibilities.

- Coordinate with Admission, Nursing, and Housekeeping for timely room allocation and readiness.

1. Patient Coordination

- Act as the primary point of contact for patients and their attendants during hospitalization.

- Coordinate with consultants, resident doctors, nursing staff, diagnostics, pharmacy, dietetics, and support departments.

- Ensure timely execution of investigations, procedures, surgeries, and referrals.

1. Communication &
- Counselling

- Provide regular updates to patients and relatives regarding treatment schedules and hospital processes.

- Counsel patients regarding hospital services and available support.

- Assist in resolving patient concerns promptly and professionally.

1. Patient Experience

- Conduct daily patient rounds to assess patient satisfaction.

- Record feedback and ensure timely resolution of complaints.

- Escalate unresolved issues to the concerned department and Operations Manager.

- Promote excellent patient experience throughout the hospital stay.

1. Discharge Coordination

- Coordinate discharge planning with doctors, nursing, pharmacy, billing, and medical records.

- Ensure timely preparation of discharge summaries.

- Facilitate smooth and timely discharge with minimal waiting time.

- Explain discharge instructions and follow-up appointments.

1. Billing &
- Insurance Coordination

- Coordinate with the Billing Department for interim and final bill clearance.

- Assist patients with insurance/TPA,



government schemes, or corporate documentation whenever required.

- Ensure patients receive timely information regarding billing processes.

1. Documentation

- Maintain daily patient visit records.

- Document complaints, compliments, feedback, and actions taken.

- Prepare daily reports for management regarding patient concerns and resolutions.

1. Interdepartmental Coordination

- Coordinate with:

- Nursing Services

- Medical Consultants

- Resident Doctors

- Diagnostic Services

- Pharmacy

- Dietetics

- Housekeeping

- Maintenance

- Billing

- TPA/Insurance

- MRD

1. Complaint Handling

- Receive and document patient complaints.

- Ensure immediate corrective action through concerned departments.

- Follow up until closure and maintain complaint records.

- Escalate responsible complaints to management without delay.

1. Quality &
- NABH Compliance

- Ensure compliance with NABH standards related to patient rights, communication, and patient satisfaction.

- Participate in quality initiatives and departmental audits.

- Maintain confidentiality of patient information.

1. Patient Education

- Educate patients regarding:

- Infection prevention practices

- Fall prevention

- Medication compliance

- Follow-up appointments

- Hospital safety practices

Required Qualifications

- Graduate in any discipline (Healthcare/Hospital Administration preferred)

- Excellent communication skills in Hindi and English

- Good interpersonal and counselling skills

- Basic computer knowledge (MS Office &
- Hospital Information System)

- Ability to handle patient grievances professionally

Pay: ₹12,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Patient Care Cordinator (IPD) (Adarsh Nagar)
🏢 Ajanta Hospital u0026 IVF Center
📍 Adarsh Nagar